ABOUT SSL CERTIFICATES
New Saturday hours at the Springfield branch.
Effective March 15, 2014.
Saturday hours of 8:00 am until noon are drive-up only; no lobby service available. Online Banking and Mobile Banking open 24/7.
Hours Changes Due to Weather Conditions
March 3, 2014
All Cheatham County offices of Community Bank & Trust are open until 2:00 pm today with drive-through service only, except the Pegram office which is closed.
The Springfield Office is open until 2:00 pm today will both lobby and drive-through service.
Tomorrow, all Community Bank & Trust offices will open at 9:00 am and be open the rest of the day on the usual schedule.
Please watch your inbox and our Facebook page for updates.
Online Banking and Mobile Banking are open 24/7.
Community Bank & Trust may call you to verify ATM/debit card transactions.
Posted January 14, 2014.
Protecting your account(s) is a high priority; therefore Community Bank & Trust monitors ATM and debit card transactions for unusual and/or fraudulent activity. There are some typical signs of fraudulent activity such as:
- A sudden occurrence of high dollar purchases
- A sudden change in the location of your purchases
- Any pattern associated with new fraud trends throughout the world
If we suspect fraudulent ATM or debit card use, we will call you to validate that the transactions on your account were legitimate. Your immediate response to our call is critical in order for us to eliminate any potential risk and avoid placing restrictions on the use of your debit card. When you receive our automated call, you will be asked to verify recent transaction activity on your card. You will then:
- Be able to respond using your phone’s touch tone keypad.
- Be provided with a 24/7 toll free number in case you have additional questions: 1-877-253-8964
- Be provided with a case number. Provide this case number and the last four digits of your card number when calling for additional information. You may all also be asked to provide the last four digits of your SSN for further identification.
Please remember you will not be asked to provide your full debit card number, account number or any personal identification.
If you receive a call stating there is an issue with your debit card and/or debit card transactions and the caller asks for financial and/or personal information, the call is not from Community Bank & Trust. You should NEVER provide your financial and/or personal information in response to a call that was not initiated by you to one of our contact numbers.
CBT’s main goal is to minimize our customers' risk to exposure and the impact of fraudulent activity on their account(s). To make sure we are able to reach you should potential fraud be detected, please make sure we have your current contact information. And remember to always let us know immediately of any changes. You can update your contact information by visiting or calling your local branch during normal business hours.
Ashland City Office: 615-792-0029
Pegram Office: 615-673-7722
Kingston Springs Office: 615-952-9292
Pleasant View Office: 615-746-6363
Springfield Office: 615-382-6996
If you have questions or need further assistance regarding our ATM/debit card monitoring services, you can send us a secure email by selecting “Contact Us” at the bottom of the page. Or, you may call Tiffany Cundall at 615-792-0029 during normal business hours. You may also monitor your account activity by using our personal online banking service.
Target Data Security Breach
Posted December 20, 2013
By now you have heard and read news reports about the data breach at Target. If you used your debit and/or credit card at Target between November 27 and December 15, 2013, these reports may have caused you some concern. We understand your concern and want to assure you that we already have security measures in place for our customers. We strongly suggest you monitor your accounts daily and notify us immediately of any unauthorized transactions or activity. Click here for more information provided by Target concerning their recent compromise.
New Fraud Alert Phone Number
Posted October 31, 2013
Upgrades to the Bank’s Fraud Alert Notification System have been completed. As part of these enhancements, please note that the phone number that calls our debit card customers in cases of suspected fraud, which you may be asked to call back to access the alert information, has changed. The new Alert Retrieval Number is: 877-253-8964. We recommend that you save this new number in your cell phone.
Please note that the previous phone number, 877-372-3495, will remain valid through January 2014 in order to accept calls for alert messages left prior to October 15, 2013.
Please feel free to call Bobbie Kocurek or Tiffany Cundall at 615-792-3847 if you have questions.
We sincerely appreciate your business and will continually strive to maintain your confidence.
Security and Financial Tips for Seniors
Posted September 10, 2013
The retirement years come with special needs and new challenges in managing money, preserving wealth, and guarding financial security. The Federal Deposit Insurance Corporation has put together very important information for seniors about their finances; download the pdf here.
Security Alert: Active Phone Scam
Posted March 7, 2013
If you receive a phone call asking you to speak with the security department and to give your credit card or debit card number, along with the expiration date and the code on the back of the card, please do not do this. Community Bank & Trust and its affiliates do not do business this way and would never call you for personal financial information.
Please remember the following to keep your financial information safe:
- Never give credit or debit card information over the phone unless it is to a trustworthy party known personally to you.
- Create strong passwords that are difficult for anyone to guess.
- Never give passwords or PIN numbers to anyone.
- Never carry password or PIN information with your card.
- It is best to keep password and PIN information somewhere other than on your computer, in a safe place.
If you receive a request for such information by phone or email, do not respond. Instead, call us directly if you have been the victim of a scam.
Notice of Potential Email Fraud
Posted November 28, 2012
We have received information that there are fraudulent emails circulating that appear to be from Bank Security with Community Bank & Trust. These emails are attempting to obtain customers' usernames and passwords.
Please remember that Community Bank & Trust does not conduct business this way. We will never ask for your username or password information.
If you receive an email requesting this kind of information, please disregard the email and do not respond.
Here are some tips to help you avoid money scams:
1. Never provide personal information to an unknown emailer.
2. Do not put personal or financial information in emails and/or text messages or post sensitive information to unsecured web sites.
3. Review monthly bank statements and credit card bills to check for fraudulent charges.
4. Change online passwords often to protect accounts with sensitive information.
Notice of System Maintenance
Posted November 16, 2012
On Saturday, November 17, 2012 beginning at 8:15 p.m., we will be upgrading our systems and the following services will be affected:
Online banking for consumers and commercial customers
The upgrade is estimated to be complete by Sunday, November 18, 2012 by 5:00 a.m.
We apologize for any inconvenience this may cause our customers.
What to Do if Your Password is Stolen
Posted April 5, 2012
If your password on any website has been stolen, it's a good idea to change it immediately on every website where it has been used.
How to Avoid Phishing Scams
Posted April 5, 2012
Online scammers continue to attempt to steal identities; Community Bank & Trust will never ask for personal information via email or by calling you. To learn more about how to protect your financial information, click here.
Bill Pay System Enhancements
Posted March 23, 2012
In order to make enhancements to our online Bill Pay system , an extended maintenance will occur on Saturday, March 24, 2012. The service will be unavailable from 4:00 a.m. until 7:00 a.m. Thank you for your patience.
Medicare Phone Scam Reported Locally
Posted March 14, 2012
If you receive a phone call from someone claiming to be from Medicare and asking for your checking account information or other personal data, do not give this information over the phone. Contact the state attorney general's office and local law enforcement. For more information about scams involving seniors, click here. For more on scams in general, click here.
Changes to How Your Debit Card Transactions Will Be Processed
Effective January 1, 2012
Due to a sharp rise in fraudulent debit card transactions, Community Bank & Trust will make the following changes in order to protect your funds:
1. When you shop at retail merchants, we encourage you to use your debit card as a credit and sign the receipt rather than entering a personal identification number (PIN). When the merchant does not accept this type of transaction, you may use your PIN to complete a debit transaction. Using your debit card as a credit and signing the receipt helps prevent fraudulent transactions on your account as your signature can be verified. When making transactions using your PIN, please be
cautious and protect your PIN entry from bystanders.
2. When you use your card at a gas pump, choose “credit” as the payment option if given a choice (some pumps default to credit); you may also be asked to enter your billing zip code for verification.
3. When shopping online, you may only use your CBT debit card if you are enrolled in the Verified by VISA system. Look on the left side of this website for the link to enroll.
4. You can activate your card for international usage for only the dates you plan to travel by calling Bobbie Kocurek at 615-792-3847 prior to your trip.
There will be no change to the way that your debit card is used at an ATM machine; you will still enter your PIN, whether the transaction is at a CBT or other ATM.
A $10 card replacement fee will be applied for replacements other than at the normal renewal time.
Security Alerts & More
Because we are committed to operating as efficiently and securely as possible for you, we will post notices here about security and other topics of interest to you. As the Internet continues to become the preferred channel for more business and banking transactions, attempts to fraudulently gain access to personal information also increase. We constantly monitor both this site and the internet for any threats and will notify you appropriately should any arise.
Beware of Scams
"Phishing" is one form of fraud that attempts to obtain personal information through the use of emails, websites, and pop-ups. This type of fraud occurs when someone receives an email that appears to have been sent from a legitimate company. The email will request sensitive personal information by telling the user to either supply the information in a pop-up window or by clicking on a web link that sends the user to a counterfeit web site. Once the information is obtained, the data may be unlawfully used to make transactions on the victim's bank accounts. Community Bank & Trust will not send emails asking for customer information. Any such emails should be reported to Bobbie.Kocurek@cbtcc.com immediately.
"Spoofing" is another type of fraud that makes use of a bogus website that is created to look like the website of a legitimate company. A link to the bogus site may be sent in an email and, once the victim is on the bogus site, it will request personal information. You should always go directly to our site by typing in www.communitybankandtrustonline.com if you receive an email that looks suspicious.
Fake phone numbers may be used to make fraudulent email or websites appear to be legitimate. An email or website could also contain actual phone numbers of the legitimate company. The idea is that, if the email contains a company phone number, then the email must be legitimate. Look up the phone number in a directory and call to verify it.
If you find an email or website that you believe to be fraudulent, call our Operations Department at (615)792-3119 or email Bobbie.Kocurek@cbtcc.com to report it.